returns & refunds

Before starting paid checkout, you actively request delivery during the 14-day withdrawal period and acknowledge that your withdrawal right ends when you open the private download page or start downloading the digital content.

Until you begin the download, you may withdraw for any reason within 14 days of purchase. For a preorder, you may also cancel at any time before the private download link is sent. Email a@smetanka.me with your Stripe receipt; an eligible payment is refunded in full, normally within 14 days of your request, to the original payment method.

Once you open the private download page or start an individual or ZIP download, supply of the digital content has begun and the withdrawal right ends. Your remedies for defective or wrong files remain unchanged.

Ready wallpaper packs are made available through a private link sent by email after payment is confirmed. Packs marked as preorder are prepared before that link is sent. If a file is defective, corrupted, or not as described, contact us under “Defective or wrong files” below.

High-resolution print files, commissioned videos, and physical goods are not currently sold through this site and cannot enter checkout.

Your statutory rights regarding digital content that is defective or not as described remain unaffected. If a delivered file is technically defective, corrupted, or not the file you ordered, contact us within 7 days of delivery at a@smetanka.me with:

– your Stripe receipt,

– the email you used at checkout,

– a short description of the issue.

We review requests within 5 business days and will bring the order into conformity by delivering a corrected file. A refund is issued only if we are unable to deliver a conforming file.

Confirmed duplicate charges are refunded in full.

Through Stripe to the original payment method, typically within 5–10 business days depending on your bank.

No refund will be issued in cases of violation of the Terms of Sale, fraudulent use, or repeated refund requests without valid reasons.

If anything is wrong with your order, contact us first — genuine problems are resolved quickly. Payment disputes filed without contacting us will be contested with order and delivery records.

Physical products are not on sale yet. A separate policy for physical goods will be added here when they launch.